Terms & Conditions
Payment
The full price of goods ordered must be paid prior to dispatch. All orders must be paid for in Pounds Sterling.
Payment can be made online at the time of ordering via debit card, credit card or Paypal.
If you prefer, payment can be made by BACS transfer.
If paying by BACS you will firstly need to confirm your order to us by emailing it to sales@partypuffin.co.uk. This should include :-
- the item description of each product you want to order
- the product code for each item
- the quantity required for each item
- the preferred delivery option
Party Puffin will then reply to you to confirm the total amount payable for the order. Please note that payment by BACS does slow your order down as no items can be sent until the funds have cleared in our account.
Stock Availability and Delivery
All items displayed on the website are usually in stock and if they are not then we will often already have additional supplies on order from our suppliers. If the quantity of stock you want is not currently available please contact us first before placing your order.
We will wait until we can send you your complete order before we deliver your items. If, when waiting for any new stock to arrive at our warehouse, our delivery date appears to put your party at risk, we will contact you to discuss possible alternatives. If you are in any way concerned about the delivery date then you may cancel the order at any time up to the point we dispatch your order and we will refund you in full.
If out of stock items are not available within 4 weeks of the order date, we will automatically cancel these items from the order and refund you for the amount paid for these items.
Party Puffin shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, delay or failure of delivery of the products to Party Puffin Ltd by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, weather conditions or any circumstances whatsoever outside our reasonable control.
It is extremely important to us for you to have a successful and enjoyable party and we will do all we can to ensure this happens.
Balloons
All our balloons are sent flat packed / deflated. We do not send balloons inflated due to the risk of damage whilst in transit.
Safety
All products supplied by Party Puffin Ltd comply with the European Toy Safety Regulations and bear the CE mark where appropriate. An adult must supervise the use of any product at all times. The buyer is responsible for ensuring that all statutory government or local authority regulations are complied with in relation to the use of any products purchased from Party Puffin Ltd.
Returns, Refunds & Cancellations
You may return unwanted goods to us for a refund (less the cost of delivery plus a £2 admin fee) at any time up to 21 days after the date of your order. The goods must be received by us in the same condition as they were sent with any packaging undamaged so that they remain in a saleable condition. Please ensure that you package the items safely and you retain proof of posting. Any refund due will be processed back on to the card used to make payment on the original order once the returned items have been received and checked by Party Puffin Ltd. The customer will also need to bear the postage cost of returning the goods to Party Puffin Ltd and will not be refunded for the delivery fee paid when the ordered was originally placed.
All our products go through strict quality control checks before being dispatched. However, should any item arrive faulty or in poor condition then we will exchange or provide a full refund upon the return of the goods*. Faulty goods must be returned to Party Puffin Ltd within 21 days of receipt to be eligible for a discount. The customer will need to bear the cost of returning the goods to Party Puffin Ltd.
*Note : we do not offer refunds or exchanges for helium canisters for any reason
Customers can cancel their order and receive a full refund by phoning or notifying us by email up until the time the order is dipatched from our warehouse. If the order has already been dispatched then in order to receive a refund, the customer will be responsible for returning all goods to Party Puffin Ltd in the same condition as they were sent, with any packaging undamaged so that they remain in a saleable condition. The customer will have to bear the postage cost of returning the goods and will not be refunded for the postage costs from where Party Puffin sent the order out to them originally.
For cancelled orders or when returning unwanted goods, a £2 admin fee will be deducted from the amount to be refunded.
If your order qualified for our delivery upgrade offer and subsequent returned items brings the value of your order under the qualifying theshold then the additional delivery fee (£4) will need to be charged. This amount will be deducted from the refund due.
Any items to be returned should be sent recorded delivery to :-
38 Field Way
Hoddesdon
Herts
EN11 0QN
Please also include the original dispatch slip and make a note of the reason for return on it.
Please note, refunds cannot be provided for our personalised banners or personalised sashes unless the item is faulty.
Party Puffin will not be liable for lost or damaged parcels should 'leave safe' instructions are opted for.
Privacy
Any information you provide is strictly private. We do not sell or rent our customer information to anyone.
Party Puffin Ltd does not hold or collect credit card details. All payment details are processed via a third party provider (http://www.sagepay.com/) who are fully PCI DSS compliant.
We are committed to protecting your privacy. The only customer information held is that which is provided at the time of creating your Party Puffin account. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). The intention of collecting this information is to keep you informed of new products and offers which we may email you about from time to time in the form of electronic newsletters.
If you do not want us to send you any further information about us or our products you should email us at info@partypuffin.co.uk.
Delivery
Standard delivery orders will normally be dispatched on the next working day after the order was placed and will be sent via Royal Mail or DPD. Orders should arrive within 3 to 5 working days from the dispatch date. However, this is not a guaranteed service and delays can sometimes occur with the service for which Party Puffin Ltd cannot be held liable for.
Express orders will be dispatched on the same working day if the order is received before 2pm (Monday to Friday). If the order is received after 2pm then Express orders will be dispatched on the next working day.
Express orders will be dispatched on a next working day delivery basis but will require a signature from the customer. The couriers used for Express deliveries should deliver the goods before 6pm on the expected delivery date. However, this is not a guaranteed service and Party Puffin Ltd cannot be held responsible for late delivery. The couriers (DPD) will usually email or text the customer on the morning of delivery to notify them of the one hour timeslot for when they will be delivering the parcel. Party Puffin have no control over the hour time slot allocated and are unable to change this.
If a signature cannot be provided upon delivery the customer can instruct the couriers to leave the parcel with a neighbour or in a "safe place". If a customer instructs the courier to leave in a safe place then Party Puffin Ltd shall not be liable if the parcel is lost or damaged in any way.
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